Herbofactor Return & Refund Policy
At Herbofactor – Go Organic, we take pride in delivering high-quality, handpicked herbal products straight to your doorstep. We ensure that every product is carefully sourced, handled, and shipped according to your order specifications. However, if you encounter any issues with your order, we are here to assist you with our return policy.
Eligibility for Returns
We only accept returns under the following conditions:
✅ The product received is not fresh or has visible quality issues.
✅ The product does not match the order placed (wrong item delivered).
Non-Returnable Conditions
❌ Returns will not be accepted in the following cases:
- Change of mind after receiving the correct product.
- The product has been opened or used (except in cases of quality issues).
- Any damage caused due to improper handling after delivery.
- The return request is made after 3 days of receiving the product.
Return Process
Contact Us within 3 days of receiving the product at [Your Email] or [Your Contact Number]. Provide your order details, reason for return, and clear photos of the product. Our team will review your request and verify the issue. We will share the address where the product will be dispatched. Upon successful return verification, we will offer:
- A replacement product, or
- A refund
Refund Policy
- Refunds (if applicable) will be processed within 5-7 business days after approval.
- The refund will be issued via Easypaisa, Jazz Cash or Bank Transfer.
For any questions or assistance, feel free to reach out to us. We value your trust and strive to provide the best experience with Herbofactor – Go Organic.
Visit us at: www.herbofactor.com/shop